Under the General Data Protection Regulations (GDPR), you have the right to make a request for a copy of the personal data that ProArch holds about you. This is called a Subject Access Request (SAR) – and you can do this as an individual or as an authorised third party on behalf of an individual.

Please note: we'll only release information if it's your personal data and we're able to verify your identity – or you have written authorisation from the relevant individual.

When we’ll respond

We have up to one calendar month from the date we receive your SAR to provide a response to you. In some cases, this period may be extended. If that is the case, we'll let you know. In the meantime, we'll let you know we've received your request.

Remember, for us to act on your request, we need to be able to verify your identity. Or, if you're making a request on behalf of another individual, you need to have written authority to do so.

In some rare cases, we may need to charge you a reasonable fee or may not be able to act on your request. Where that is the case, we'll let you know.

We'll work as quickly as possible – but if you can give us start and end dates for the information you're looking for, it'll help us respond to you sooner.

We'll send you the information securely by email unless you indicate otherwise.